Ruma
Since Aug 2024 / 0 reviews
This partner has a rating of 0 stars
About us
The home of the curated living
The ethos behind Ruma is simple; we strive to convey interior design ideas in an approachable, and cohesive manner. We pride ourselves on offering friendly advice, (our Customer Support team are just the best), whether you need help with orders, inquiries, or a slice of inspiration to make your house a home.
Not only that, we are happy to say having worked with many of our suppliers for decades, making many friends along the way, our products are second to none.
Based in Yorkshire, we source quality products for your home, we are also available to guide you, should you need us, in creating your dream worthy interior.
Ruma has all the benefit of our experience and also allows us to indulge in our passion for creating exciting interior showcasing our versatile products.
We hope you like it, as we love doing it!
Delivery
DIRECT DISPATCH:
All Ruma items are dispatched from our own warehouse in West Yorkshire using one of our partner couriers. Most items will be delivered between 7.30am and 6.00pm (Monday to Friday) although some couriers may be slightly earlier or later. You will be notified via email and/or SMS when your item(s) has left our warehouse so you are able to track your order.
Please note that the above timescales are our best estimate and that we aim to beat them in most cases. However, in busy periods, the above times may be slightly extended.
B STAR:
Our Trusted 2 Man delivery partner B Star VIP will be used for our Large or Heavy items. Delivery of our larger items can take 7 – 10 working days.
Once your order is received by B Star they will contact you via SMS to let you know when they would like to deliver your order. They will provide a date, a 3-hour delivery slot and a Tracking Link. If the proposed delivery slot is suitable please reply YES to the SMS text you received. If the proposed delivery slot is not suitable please reply NO and B Star will add you to the list for the next time they are in your area. You will then receive another SMS with a new delivery window in due course.
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Please see notonthehighstreet.com's delivery policy.
Returns
Please see notonthehighstreet.com's returns policy.
Returns Address
Stafford Mills, George Street, Milnsbridge, Huddersfield, HD5 9ET, GB
Terms and Conditions
BECAUSE IF YOU'RE NOT HAPPY, NEITHER ARE WE...
We want you to be delighted with your purchase, but if you are not, you can return any item , provided the product(s) is returned complete, in perfect condition, unused, and in its original packaging.
You have 28 days to notify the Seller if you want to return or exchange the item and another 14 days to send them back. The return period will expire 28 days from the day on which you receive the goods you have ordered.
https://info.notonthehighstreet.com/hc/en-us/articles/206411168-What-is-your-returns-policy
Please, note you are responsible for the cost of returning your item(s)* to us, if you have changed your mind or ordered the wrong product. You can return an item to us, via the method of your choice, or you can contact us and we will arrange collection and deduct the following amounts from your refund:
Return option Courier Return from Cost (per item)
Standard Item - UK DHL UK Mainland £10.00
Large Item - UK Various UK Mainland £40.00
Heavy Item - UK Various UK Mainland £25.00
Standard Item - Other DHL See Below** £20.00
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Please see notonthehighstreet.com's terms & conditions.
Reviews
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