Oldfield Forge Experience Days

CANCELLATION- We require a minimum of 14 days cancellation notice prior to your scheduled arrival date.

In the event of cancellation or booking amendments made less than 14 days before the event (due to reasons including, but not limited to, medical conditions, family bereavements and family/work commitments,) or failure to attend the event, you will forfeit your booking. Unfortunately, no exceptions can be made.

In such circumstances, Oldfield Forge Ltd shall be entitled to retain full payment and shall charge an appropriate fixed cancellation fee (as outlined in the table below), which is reflective of the direct losses we would incur by losing the booking.

For the avoidance of doubt, in relation to potentially adverse weather conditions, Oldfield Forge Ltd will operate experience days only when it is safe to do so. If you wish to cancel a booking due to your perception of the weather (when we have deemed it is safe for an experience day to proceed), you will forfeit your booking.

Group bookings of over four people require you to provide a minimum of 6 weeks’ notice, in order to rebook without incurring a cancellation charge.

REFUND - We offer a full refund on unused vouchers, within 28 days of purchase. The return period will expire 28 days from the day on which you made your purchase. After the 28 days of purchase a full refund will not be permitted. Should you be deemed eligible for a refund, the absolute maximum amount you will be entitled to is the total you have paid to us and will not extend to consequential loss or claimed inconvenience or stress, howsoever caused. No exceptions are made in this regard. If you have taken part in any of our experience days packages, regardless of the circumstances or conditions under which you took part, then this will negate any refund claim.

To receive a full refund:

It must be less than 28 days since you purchased your voucher.

You must have proof of purchase, such as your receipt, e-receipt, delivery note, or your order confirmation email.

If you have a voucher, the date must not have been booked yet.

Provide a reason for your refund. If there is not a valid reason for a refund, an admin/transaction charge will be applied.

If your booking has been made after the 28 days of purchase and you wish to down grade to an alternative package, the outstanding amount is none refundable.

If you don’t have proof of purchase, we cannot offer you a refund.

All vouchers are valid for 18 months from the date of purchase and must be used within this period. Bookings can be made up to 7 days a week, except re-bookings which relate to cancellations made14 days or less prior to the arrival date, which must be made on a weekday (Monday – Friday), excluding bank holidays, in order to avoid peak times when availability is limited.

After the expiry date the voucher cannot be used unless an extension period has been agreed with us in writing. If you wish to extend the voucher, an extension fee of £25.00 per month, per person, per package will apply from the expiry date.

Please note, if a booking is made near the expiry date of the voucher and cancelled within 14 days prior to the arrival date, the cancellation fee will apply and an extension fee will be incurred (if you wish to extend the expiry date of the voucher).