Vintage Twee

Materials

Each item created is handmade and therefore completely unique. This may mean there are slight discrepancies between each piece, which is inevitable with items crafted by hand. We use vintage materials for some of our work and it is not always possible to recreate an item exactly as it appears. However, please be assured that Vintage Twee will use very similar materials and discuss any alternative options for you should this be an issue. Please do be aware that if orders are split over time, this may affect the availability of materials and could also be subject to colour discrepancies.

Customised Items

Please ensure that information supplied for any customised stationery is accurate. PDF proofs will be sent via notonthehighstreet.com and it is the customer's responsibility to check the layout and wording of all proofs received. Vintage Twee is happy to make additional changes and corrections to the digital proof to ensure they are exactly how you would like them to appear before going to production. However, the customer takes responsibility for checking the layout and wording, as well as spelling and grammar, and Vintage Twee is not responsible for any mistakes which have been noticed after approval by email has been given. Changes made after customer approval will be subject to a charge and replacements charged in full. Please note: proofs for some items will not be sent as stated in the item description pages so please ensure you send this information correctly and as you would like it to appear.

Please note that we are unable to offer refunds for customised items.

Additional information

Upon placing your order for custom stationery items, Vintage Twee will inform you of a date by which we will need to receive the information/wording for your items in order for them to be completed on time. Please ensure you have this information over by the agreed date otherwise this may result in your order being delayed and extra costs incurred.

It is the buyers responsibility to ensure that the correct details for delivery have been entered when placing an order. Vintage Twee is unable to offer refunds for items that are not delivered due to incomplete or incorrect addresses provided by the customer. Address details cannot be changed once you have received a dispatch email as this indicates your item has already been posted. Please contact us if you need to change the delivery address and we can let you know if this is possible or not, depending on if your order has already been sent.

If you have any questions at all, please don't hesitate to get in touch with us. We are always happy to hear from you and will do our very best to help with your enquiry!