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Overall product rating
5 out of 5
Delivery & Returns
Delivery & Returns
Delivery info
DISPATCH: We handcraft every item to order and rarely carry stock so we will dispatch as soon as your order is made. The estimated dispatch/lead time for all products is listed on each individual product page and is dependent on the type of product and time of year.
Please note that during the summer holidays we operate a longer than usual lead time - this is purely because we are a family business with primary school-aged children and are rather partial to spending time with them doing things like building dens, taking country walks and bike rides, and visiting museums (and we like the occasional camping holiday!) If you need an item on a shorter lead time than that given, please email prior to ordering and we might be able to help.
DELIVERY: We use UPS for all our deliveries. Delivery usually takes 1-3 working days after our dispatch for mainland UK and 2-5 days for other areas, and will require a signature. Delivery to a neighbour is acceptable too.
Please note that product delivery only takes place MONDAY-FRIDAY and the quoted dispatch and/or delivery dates are estimates and are not guaranteed, unless we have agreed prior to placing your order that we will ship by a certain date.
UK delivery is included in our product prices.
Returns
You have 28 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item.
Please note: goods that are personalised, bespoke or made-to-order to your specific requirements, perishable products and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty.