The primary goal of Fern & Ivy is to help everyone feel that they can successfully keep their houseplants thriving.
Fern & Ivy was founded at the end of 2020 by Kate. We started with a social media page and rapidly grew our customer base, leading to Kate leaving her job in education to run Fern & Ivy full time.
Our shop in Cirencester opened in October 2021 and the business has developed and grown ever since. We now have a small team, run workshops in the shop after hours and install plants in homes and businesses.
We are incredibly passionate about delivering excellent service as well as accurate care advice for your house plants. We believe that everyone can benefit from having plants in their homes and that plant care is easy when you know how. This lead us to develop a range of products and kits that make beautiful gifts for any plant lover.
The packaging we use is plastic free. Every now and then, we'll reuse plastic bubble wrap that has arrvied to us in deliveries and we'd love if our customers could reuse it again in order to get the most out of it!
We ship orders on weekdays only and will always endeavour to ship as soon as possible. Please bear in mind that we are a small business and may need to allow up to 3 days from ordering to packaging and shipping your order.
Our packaging is 100% recyclable.
We use paper and card where possible, paper tape instead of plastic sellotape. If you receive a package containing any plastic, please rest assured that this has been reused from shipments that we have received and encourage our customers to reuse any packaging as much as possible.
Please see notonthehighstreet.com's delivery policy.
Please see notonthehighstreet.com's returns policy.
Fern & Ivy, Unit 1, Brookmoor House, Cirencester, GL7 1LL, GB
Please contact us if your item arrives damaged so that we can help to find a resolution.
Providing photos of items and reporting this within 48 hours is essential as we can not be held responsible for any plant once it is in your care.
We will ship your items to the address provided on ordering and can not be responsible for any issues due to an incorrect address being provided.
Please see notonthehighstreet.com's terms & conditions.
Registered VAT No.: GB443249400
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